Denis Dyack Posted January 14, 2020 Share Posted January 14, 2020 For users who have purchased a Founders Packs, please follow these steps to gain your discord role: Log into the forums, click on your profile image and select connected accounts Select ‘Associate with Discord’ Log into your Discord Press ‘Authorize’ Enter your forum password Enjoy your new Discord role! Continue reading... Link to comment Share on other sites More sharing options...
blincoln Posted January 14, 2020 Share Posted January 14, 2020 I apologize if this is has already been discussed elsewhere, but is this something that will take effect later? I should have a founder's pack associated with this forum account, but I'm not seeing anything here or on Discord before or after following the instructions. The only difference I can think of is that the email address I used at Xsolla was in all caps, vs. the same thing in lowercase here. 1 Link to comment Share on other sites More sharing options...
Guest srook Posted January 14, 2020 Share Posted January 14, 2020 Hi blincoln, Users who purchased packs before today will need to have their accounts updated manually by our support team. These users should be updated by the end of today. Link to comment Share on other sites More sharing options...
Denis Dyack Posted January 14, 2020 Author Share Posted January 14, 2020 Hi @blincoln - you should be working now. 2 Link to comment Share on other sites More sharing options...
blincoln Posted January 14, 2020 Share Posted January 14, 2020 Thank you both 2 Link to comment Share on other sites More sharing options...
Brolnir Posted January 16, 2020 Share Posted January 16, 2020 I seem to have had my discord role removed. I had gotten the havoc and malice pack back on 3/26 of last year and had the role for some time until I noticed today it was gone. I do still have the email and confirmation number, if needed I can forward it. Link to comment Share on other sites More sharing options...
Golden Xan Posted January 16, 2020 Share Posted January 16, 2020 Yes, it seems others have gone through that as well. I noticed that both Livin and CyanStargazer no longer had their roles assigned today. 1 Link to comment Share on other sites More sharing options...
Guest srook Posted January 16, 2020 Share Posted January 16, 2020 Hi Brolnir and Golden Xan, Thanks for bringing this to our attention. We will be looking into this right away. Link to comment Share on other sites More sharing options...
Denis Dyack Posted January 16, 2020 Author Share Posted January 16, 2020 I seem to have had my discord role removed. I had gotten the havoc and malice pack back on 3/26 of last year and had the role for some time until I noticed today it was gone. I do still have the email and confirmation number, if needed I can forward it. Yes, sorry about this. We have to go through now and upgrade everyone on the forums as they are now synced with discord before the latest store updates. You should now be working. 2 Link to comment Share on other sites More sharing options...
Brolnir Posted January 16, 2020 Share Posted January 16, 2020 Thank you for the quick response Srook and Denis. No need to apologize, I figured it was just a bug and wanted to bring it up 2 Link to comment Share on other sites More sharing options...
Faceless Mike Posted March 30, 2020 Share Posted March 30, 2020 Thank you, thought i was doing something wrong. have just connected my account to this now. 1 Link to comment Share on other sites More sharing options...
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